Cancellation Policy: Information Notice
This notice explains what happens if you need to change plans or if we need to change ours. It is plain information from us, not legal advice. There is no payment checkout on this website, so there are no percentage refund tables here, any future paid retreat would be invoiced separately and its invoice terms would apply.
Process: how to ask to cancel or reschedule
Please email us at [email protected] as soon as you know:
- Tell us the name and email you used to enquire, and the retreat or date you are asking about
- Let us know whether you want to move to another date or cancel the request
What we will do:
- We will reply by email and try to find another date that works for you where we have availability
- See Booking Info for how fees/invoices work (no checkout on this site). Booking Info
- We will confirm the new arrangement in writing by email
| What fee covers | Not included | Where to see details |
|---|---|---|
| Items listed in your itinerary and confirmation email | Flights, visa fees, travel insurance, personal medical costs, optional excursions | Your invoice and confirmation email |
There is no penalty on this site for cancelling an enquiry. We simply ask that you tell us promptly so we can offer your place to someone else.
Timing: tell us promptly; no-show or leaving early
If you do not arrive for a retreat or choose to leave early, please let us know if you can. We cannot offer compensation for travel, accommodation, or other costs you incur outside the retreat, and we cannot arrange onward travel if you leave early. If an invoice had been issued for a future paid retreat, its terms would apply to that situation.
Exceptions: if we need to cancel or reschedule for safety
We may need to cancel or move a retreat to keep everyone safe, for example:
- A tropical cyclone warning Class 3 or Class 4 from the Mauritius Meteorological Services, or other severe weather
- Other situations beyond our reasonable control that make it unsafe or impractical to proceed (for example, government travel restrictions or a venue that becomes unavailable for safety reasons)
If that happens:
- We will tell you by email as soon as we can
- We will offer to move your booking to another date where possible
- Because this site does not collect payment at checkout, there is no automatic cash refund to process here. If a fee had been invoiced separately, we would handle that per the invoice terms or offer a credit towards another date that suits you
We will keep you informed and try to be as flexible as we can.
Exceptions: if we cancel due to low numbers
If not enough people have confirmed and we need to cancel a date, we will tell you by email and offer to move you to another date or keep you on a waitlist. Again, there is no checkout charge to refund from this site.
Questions: how to reach us
Questions or changes: [email protected], +230 5804 9815, Arna Holistic Wellness LTD, Forbach Road, Fond Du Sac, Pamplemousses, Mauritius 20603.
For privacy and data handling related to booking, see our Privacy Notice. For booking flow details, see Booking Info.
